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Please read our FAQ before sending us a message.
Our bicycle are sold exclusively on line or in our Milan store. In our store you can find pictures, technical information and accessories for each model. Our Customer Service is at your full disposal for any further information or for customization requests.
We use steel frames with joints handcrafted in Italy. We guarantee superior quality, safe and long lasting bicycles. We only use brakes, V-brake, Caliper or rod brakes, from the best brands available on the market, carefully selecting them based on the features of the single bicycle.
Also all other components are Made in Italy, such as spokes, rims, gears and all other parts. On most models we use Brooks saddle, the company leader in leather saddles manufacturing.
For detailed information about components please refer to the datasheets provided for each model.
Mechanical parts of your Ciclimartin can be repaired or checked by any bike shop. As for any bicycle, we recommend regular maintenance and inspection of brakes and tyres pressure.
You will receive your Ciclimartin assembled and ready for use. The cost for delivery is included in your order confirmation and varies according to the delivery address.
For deliveries outside Europe please contact our Customer Service to get a quotation.
Our bicycles are manufactured following your request. If the model you chose is available, delivery will be arranged within 5-7 days from the order confirmation. Otherwise we will produce your bicycle with the characteristics you want and deliver it within 4 weeks.
In case of particular customization or components, our Customer Service will inform you about the estimated production timing.
Yes, we offer full flexibility. Our bicycles are handcrafted and assembled by our team of experts. We selected a series of models, frames, colours and accessories based on our taste and with the aim of creating a unique collection with vintage look. Thanks to our flexibility and expertise in production we are ready to assist you and help you to choose the best solution for any kind of customization. For additional information contact our Customer Service.
All Ciclimartin bicycles are covered by a 2-years guarantee for manufacturing defects. The guarantee does not cover damages due to improper use or alteration of the bicycle or its components. Ciclimartin declines any direct or indirect responsibilities due to damages caused by an improper use or lack of maintenance. The date indicated on the invoice - issued at the date of shipment - certifies the validity of the guarantee period.
Which is your return policy?
Online sales of our products are ruled by Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011. The right of withdrawal can be applied within 14 days after receipt of the bicycle.